Terms of service

1. Shipping Policy

Melbourne Chocolate currently ships Australia-wide only. We do not offer international shipping at this time. All orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays.

2. Delivery Timeframes

Estimated delivery times vary depending on the delivery location:

• Orders generally arrive within 7–10 business days from the date of dispatch.
• During warmer months or peak periods (e.g. Easter, Christmas), slight delays may occur to maintain the integrity and quality of the product.

3. Packaging

All products are packed with care to ensure they arrive in optimal condition. During warmer seasons, additional packaging methods such as insulation and cooling packs may be used to protect temperature-sensitive items.

4. Returns and Exchanges

Due to strict food safety and hygiene regulations, we do not accept returns or exchanges unless a product is found to be faulty or incorrect. In such cases:

• You must notify us within 7 days of receiving your order.
• Please refer to our Refund & Returns Policy for full details.

5. Damaged or Melted Products

We take extensive care in packaging, especially in warmer weather, to prevent melting or damage. However, if your order arrives in unsatisfactory condition, please contact us promptly. We will work with you to resolve the issue on a case-by-case basis.

6. Gifting Options

Customers have the option to send orders as gifts. Gift messages can be added during checkout. All gift orders will be sent without any pricing or invoice details inside the package.

7. Custom and Corporate Orders

Melbourne Chocolate offers custom and corporate gifting solutions. For enquiries or to place a custom order, please contact us at:
📧 hello@melbournechocolate.com

8. Allergen and Dietary Information

Product-specific dietary and allergen information (e.g. gluten-free, vegan, nut-free) is available on individual product pages. Please note that all our products are produced in a facility that handles nuts, dairy, and gluten. Cross-contamination, while minimized, may still occur.

9. Customer Support

For questions, concerns, or assistance with your order, please reach out to our customer service team:
📧 hello@melbournechocolate.com
We aim to respond within 1–2 business days.